Privacy
Last updated October 2026
Wellknown is run by Darling Mellow Ltd, trading as Wellknown, registered in England ("we"). We are the data controller for the information described here. Contact us at hello@wellknown.online.
What we hold and why
| Information | Why | Legal basis |
|---|---|---|
| Your name, email, password (hashed) and phone number | To run your account | Contract |
| The older person's first name, town, postcode and (if you add it) mobile number | To arrange visits and send doorstep texts | Legitimate interests, with their agreement, which you confirm when you set up the home |
| The doorstep password | To show the booked helper at the time of a visit | Legitimate interests. Stored encrypted |
| Visits and visit notes | So the family and helper can arrange help and keep in touch | Contract and legitimate interests. We do not read or monitor notes |
| Helper profile, photo and services | So families can see who is helping | Contract |
| ID check result | To show the "ID checked" badge | Your explicit consent |
| Criminal record certificate (helpers) | To show a criminal record badge | Your explicit consent (Data Protection Act 2018, Schedule 1, paragraph 29) |
| Insurance certificate (helpers) | To show the "Insured" badge | Contract |
| Safeguarding concerns | To protect people at risk | Legitimate interests and, where needed, safeguarding of individuals at risk |
| Payment records (members) | To take membership payments | Contract. Card details are handled by Stripe and never reach us |
Criminal record information
Criminal record checks are optional. If a helper chooses one, they consent separately to us looking at the certificate. We record only the check type, country, certificate date, the last four digits of the certificate number and whether a badge was granted. We delete our copy of the certificate within 30 days of reviewing it, and within 60 days if it is never reviewed. We never keep a list of convictions and never show that a badge was refused. Helpers can withdraw consent at any time, which removes the badge.
ID checks
ID checks are carried out by Stripe Identity. The helper's ID and selfie go to Stripe, which keeps them under its own privacy policy. We receive the result and the date.
Who we share with
- Families and helpers you are linked with, as described above. Helpers see the older person's first name, town and visit details. They see the doorstep password only around the time of a confirmed visit.
- Service providers: Hetzner (hosting, Germany), Stripe (payments and ID checks), our email host, and an SMS provider once doorstep texts are switched on. They act on our instructions.
- Councils and police, only where we need to for safeguarding or the law.
We do not sell data and we do not use advertising trackers.
How long we keep it
Account information is kept while your account is open. Delete your account from the account page and everything linked to it is removed straight away, apart from records we must keep for safeguarding, tax or legal claims.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, or withdraw consent. Email us. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office.
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